When: Wed 09th Mar 08:00 - Wed 09th Mar 15:30
Where: Boilerhouse Studio, Birmingham B5 5NRThis is a free event for social care managers who have responsibility for online information and advice services in West Midlands councils with responsibility for social care. 40 places available with at least one place reserved for each local authority.
The Care Act requires local authorities to establish and maintain an information and advice service about all care and support services (not just those provided by the council) in their area. This service must cover the needs of all its population, not just those who are supported by the local authority.
This requirement is linked to new duties to promote wellbeing and prevent or postpone the need for care and support among the local population. It is also informed by the need to contain demand for state funded health and social care services.
Local authorities have responded to the information and advice challenge by providing a range of online services embracing directories of local services, e-marketplaces, care matching services and re-vamped webpages describing their own services.
At the same time, a wealth of other content has become available online from providers including the NHS Choices/NHS.UK; voluntary sector organisations like Age UK and SOLLA; publishers like Which?; and public/private commercial marketplaces like e-breeze.
0900 Registration and coffee
0930 Introduction by chair, Jenny Wood, Head of Social Care and Support, Warwickshire County Council
and West Midlands ADASS Informatics Lead.
0940 Show and tell: in a closed session (local authorities, IEWM and other public sector only) a number of
the local authorities represented will present the ‘story so far’ in their provision of information & advice
1115 Coffee and networking
1145 Provider session one:
1300 Lunch break
1330 Provider session two:
1445 Discussion in groups: generation of questions to panel and topics for ‘next steps’ discussion
1515 Panel session: Q&A to service providers
1600 Next steps: closed session (local authorities, IEWM and other public sector only)